According to EU directive no. 524/2013 concerning the online dispute resolution of consumer affairs as of January 9th, 2016 consumers have the option to settle disputes with businesses regarding online purchase contracts or online service contracts extrajudicial via an online platform (ODR platform).
This platform is set up by the EU commission and can be reached via the following link:
https://ec.europa.eu/consumers/odr/
If you should have any question you can contact us under info@loud-proud.com.